Salesforce Lands DoL Deal To Power AI Agent 'DOLA' For 24/7 Worker Support

Salesforce Inc. (NYSE: CRM) has secured a deal with the U.S. Department of Labor (DOL) to implement its Agentforce platform, which will support the launch of an autonomous AI agent named 'DOLA' for 24/7 assistance to American workers and retirees. DOLA will manage high volumes of inquiries across 28 federal programs, aiming to reduce administrative burdens and improve service delivery. At the time of the announcement, Salesforce shares rose by 2.67% to $186.61.