"Meta Is Testing A 'Human Concierge' For Its New Personal Agent Muse" - Reuters Exclusive

Meta Platforms Inc. (META) is currently testing a 'human concierge' feature for its AI assistant, Muse, which involves human contractors managing some phone calls made through the digital agent. This testing follows the recent public launch of Muse's phone calling feature. However, there are privacy concerns among employees regarding the potential for sensitive information to be inadvertently shared with call center contractors.